A simple and patient-friendly policy for website bookings.
Website bookings paid through JazzCash are treated as pending until Lahore Medical Lab verifies receipt of the payment. Patients should quote the generated Booking ID and send payment proof to the official Lahore Medical Lab WhatsApp number 0303-4470883.
Please verify the JazzCash recipient name and selected package/service before making payment. A payment screenshot or receipt is supporting proof; final confirmation is issued after LML verifies the received payment.
Patients may request rescheduling before sample collection or testing begins. LML will make reasonable efforts to accommodate the requested date/time, subject to service and home-sampling availability.
If a booking is cancelled before sample collection, testing, or another booked service has begun, the paid amount is eligible for refund after payment verification.
If sample collection, testing, a home-sampling visit, or another part of the booked service has already been provided or incurred, any refund will be reviewed according to the portion of service already used and the actual circumstances.
Duplicate payments, wrong amounts, or payment against an incorrect package should be reported to LML with the Booking ID and transaction proof. After verification, LML will arrange the appropriate adjustment or refund.
If Lahore Medical Lab is unable to provide the booked service, the patient will be offered a suitable rescheduling option or an appropriate refund.
Home sample collection is subject to location, timing and staff availability. Time-limited or day-specific offers, including Sunday-only packages, must be used according to the stated offer conditions; LML may offer rescheduling where operationally possible.
