Patient Care Service
Patient satisfaction is the extent to which patients are happy with their healthcare, both inside and outside of the doctor’s office. A measure of care quality, patient satisfaction gives providers insights into various aspects of medicine, including the effectiveness of their care and their level of empathy.
Satisfaction, while always an important factor when delivering any kind of a service, has recently gained notoriety in the healthcare space. In the wake of patient-centered healthcare reform, patients are demanding a bigger claim in their healthcare, and expect a certain level of service from their providers.
Healthcare organizations are adjusting their strategic plans accordingly.
In Vocera’s 2016 Rise of the Chief Experience Officer report, 64 percent of healthcare professionals state that their organizations value patient satisfaction just as much as they do patient safety and clinical workflow improvements.